Search Knowledge Base
Over 75% of questions we get asked are already answered in our Knowledge Base which is updated regularly with answers on most aspects of running your site and using our service.
You will also find video tutorials within the answers to guide you through many different tasks.
You can either browse answers by category or use the search box to see if your answer is there. Checking the knowledge base first can often give you an immediate answer to your question.
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Submit A Support Ticket
This is the most effective way to contact us. When you submit a support ticket ALL our support staff are notified so that the first available member of our team can answer you. This is much better than waiting for a single person to reply via email.
You simply open a ticket with your question or request and we will answer you in no time. You will be sent an email with a link back to the ticket when we respond.
Unlike emails support tickets do not get lost in transit or deleted by accident. They are also retained for a whole year so you will be able to refer back to your question and our answer.
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Call us By Phone
Please note that this is for detailed questions or enquiries only and should not be used in place of a support ticket for simple questions or work requests. You can call us any day between 10.30 am and 5.30 pm on the following number:
UK : (+44) 0333 050 1023
Emergency Phone Number
PLEASE NOTE THAT THIS IS FOR EMERGENCIES ONLY SUCH AS YOUR SITE BEING DOWN.
If you think your site is down before you call CLICK HERE to visit a site that will check to see if your site is down, quite often local internet problems can stop you seeing your site please be sure your site is really down before you call.
If your site IS down then you can call 24/7 on UK: +44 0333 050 0839
Live Chat
If you want to ask a quick question or need to be talked through something you can contact us by live chat. You will see the live chat at the bottom right of this page.
Please note that chats are NOT stored so if you want us to complete work for you and we have not organized a live support session with you then you should submit a support ticket instead.