renewalBelow you will find our terms of service specifically related to billing practices at 3001Web.

Web Hosting Payments

1. All charges payable by you for hosting services will be at the price of the package you chose when signing up for your account. All hosting fees MUST be paid in advance of the service being provided.
2. Pricing for hosting will remain at the current price for the package you chose at the time of opening your account. Prices will only increase should you decide to upgrade your package or we ask you to move to a larger account as your site grows and needs more resources. At that time you will start to pay the current fee for the upgraded account. Should you hold more than one hosting account with us each account is treated as a separate account. If you open new hosting accounts with us these are treated as separate accounts and you will need to pay the current fee for the package you choose.
3. Should hosting rates increase for any particular package the new price will be applied only to any new hosting accounts opened using that package, existing hosting accounts on the package will not be affected by the price increase.
4. WITHOUT EXCEPTION ALL hosting fees should be paid on or before their due date regardless of payment method. It is the clients' responsibility to ensure payments reach 3001Web on time. Invoices for hosting are created and emailed 14 days prior to their due date. Three days before the due date we will send you a reminder email that payment is due in three days.  If your invoice is not paid on time we will send reminders on the following schedule:
   

   ---

   First overdue reminder 1 day after the due date
   Second overdue reminder 3 days after the due date
   Final overdue reminder 7 days after the due date

   ---

5. If hosting invoices are not paid within 24 hours of the final reminder your hosting account will be suspended automatically by our billing system. This will remove all access to your site and any email functionality on our servers. Suspended accounts will be reactivated automatically on payment of the outstanding invoice. Please do not treat this as a grace period it is not. Invoices are due on or before their due date. These systems are in place just in case you forget to make a payment. If you are constantly late paying invoices we may ask you to pay for your hosting yearly, add a payment card to your account or switch to Direct Debit if you are a UK, US or Canadian client.
6. In the event a web hosting invoice remains unpaid 30 days after the due date, 3001Web will terminate the unpaid hosting account from our servers we will send a final email to your registered email address to warn you of this. This will include the deletion of all files, databases, emails and other data. Once data is deleted it can not be recovered.
7. Paypal Payments. If your regular payment method is Paypal it is your responsibility to make sure that payments reach us on time.
8. Direct Debit via GoCardless. If you have signed up with us for direct debit then your web hosting payments will be automatically requested 7 days before their due date as it often takes 5-7 days for us to receive the funds. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels.
9. Credit Card Payment Via Stripe.  If you have signed up with us for credit card payments via stripe these will be automatically requested 7 days before their due date as it often takes 7 days for us to receive the funds after they are charged. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels.

Site Editing And Work Request Payments

1. Site editing work performed by 3001Web staff for clients that host their sites with us will be billed by the hour in 1-minute increments with a minimum charge of 5 minutes. Site editing work performed for non-hosting clients will be billed in 30-minute increments at a higher hourly rate with a 30-minute minimum charge. You can see our current hourly editing rates on this page of our knowledge base. These fees become due immediately when tasks/edits are completed and invoiced by our staff.
2. In the case of complex projects or edits that take more than 7 days, you will be billed at the end of each 7-day period for work completed that week usually on a Friday whether or not the project is complete. You will need to make these payments before work will continue on your site. Please be clear we bill by the hour (In varying increments depending on whether or not you host with us) not by project.
3. Any internal signing-off procedures within your company or business should not delay the payment of 3001Web invoices these are your business practices, not ours. Once a site editing invoice is created it becomes due immediately.  If an invoice is not paid we will send reminder emails on the following schedule:
   

   ---

   First overdue reminder 1 day after the due date
   Second overdue reminder 3 days after the due date
   Final overdue reminder 7 days after the due date

   ---

4. If site editing invoices are not paid 8 days after their due date your hosting account will be suspended automatically by our billing system. Suspended accounts will be reactivated automatically on payment of the outstanding invoice. Please do not treat this as a grace period it is NOT. Invoices are due on or before their due date. These systems are in place just in case you forget to make a payment. If you are constantly late paying invoices we may insist that you pay for editing work in advance.
5. Paypal Payments. If your regular payment method is Paypal it is your responsibility to make sure that payments reach us on time.
6. Direct Debit via GoCardless. If you have signed up with us for direct debit then your site editing payments will be automatically requested either when the work is complete or after 7 days of work should the project run more than 7 days. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels. We will always inform you by support ticket when we are about to request a one-off payment.
7. Credit Card Payment Via Stripe.  If you have signed up with us for credit card payments via Stripe site editing payments will be charged as soon as the work is complete or at the end of each 7-day period for work completed that week for longer projects. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels.

Domain Registration/Renewal Payments

1. Domains are registered by us on your behalf with a domain registrar. It is your responsibility to make sure any payments for renewals reach 3001Web in plenty of time.
2. If you pay by credit card or direct debit renewals will automatically be billed to your card/bank it is your responsibility to inform us well in advance if you do not want to renew a domain name. Once the domain registrars have been paid they do not offer refunds under any circumstances therefore neither can 3001web.
3. All payments for domain renewals must be made in advance. No domain names will be renewed by us unless the invoice for the renewal has been paid or your account with 3001Web has enough credit to cover the renewal.
4. When a domain expires, your website and any email associated with the domain will stop functioning, and no changes can be made to the domain. This is not a limitation from 3001web it is enforced by the domain registrars.
5. If you have not renewed your domain by its renewal date it will enter a Grace period of approximately 30 days to renew your domain.
6. If you do not renew the domain within this grace period, it enters a redemption stage for 30 days (sometimes more) at the Registry. At this stage, the domain may be auctioned off by the upstream vendors.
7. You still have the option to return the domain at this stage (if it's not auctioned off) this however will involve paying a sometimes hefty redemption fee as well as the usual renewal fee.
8. If the domain is not recovered from redemption, it enters a PendingDelete stage at the Registry for 5 days. On the 6th day, the domain could be released to the public for sale.
9. Paypal Payments. If your regular payment method is Paypal it is your responsibility to make sure that payments reach us in plenty of time to renew your domain this should be at least 7 days before your domain is due. We will not be held responsible for service interruption caused by domain expiry when the cause is a last-minute payment by the client.
10. Direct Debit via GoCardless. If you have signed up with us for direct debit then your domain renewal payments will be automatically requested 12 days before your renewal date. This is to allow 5 days for the payment to reach us and the standard 7 days window for renewal. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels. We will not be held responsible for service interruption caused by domain expiry when the cause is a last-minute payment by the client. It is your responsibility to let us know well in advance if you do not intend to renew your domain name. Should you not inform us once we have paid the registrar no refunds can be given.
11. Credit Card Payment Via Stripe.  If you have signed up with us for credit card payments via stripe domain renewal payments will be charged no later than 14 days before your domain renewal date. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels. It is your responsibility to let us know well in advance if you do not intend to renew your domain name. Should you not inform us once we have paid the registrar no refunds can be given.
12. Invoices for domain renewals will be sent well in advance of the renewal date.

Web Design (New clients)

1. 3001Web charges by the minute for all web designs at the same rates we charge for site editing work, we do not charge over-inflated flat rates or rounded-up hourly rates. By adopting a per-minute billing system our clients pay only for actual time worked and not a penny more, you can see our current rates here. We will provide our best estimate on the time we think your site will take to build in our quote before work begins. Please remember, however, that these are quotes and can vary either way.
2. In the case of new clients, a deposit of at least 50% of our quote will be required in order for work to begin on a new website or a rebuild of a current site.
3. After the initial deposit, the client will be billed at the end of each week for work completed that week (or on project completion whichever is sooner). This allows the completion of the project at the clients' pace without delaying payment to 3001web or its employees.
4. For work to continue to progress these weekly invoices must be paid on time.
5. Any internal signing-off processes within your company or business should not delay the payment of 3001Web invoices these are your business practices, not ours. Once a site design/editing invoice is created it becomes due immediately.
6. Paypal Payments. If your regular payment method is Paypal it is your responsibility to make sure that web design payments reach us on time.
7. Direct Debit via GoCardless. If you have signed up with us for direct debit then your web design payments will be automatically requested either when the work is complete or after 7 days of work should the project run more than 7 days. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels. We will always inform you by support ticket when we are about to request a one-off payment.
8. Credit Card Payment Via Stripe.  If you have signed up with us for credit card payments via stripe web design payments will be charged as soon as the work is complete or at the end of each 7-day period for work completed that week for longer projects. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels.

Web Design (Existing Hosting clients)

1. Please see the site editing and work request payments above. Web design for existing hosting clients is billed the same way.

Web Design (Non-Hosting clients)

1. 3001Web charges non-hosting clients for design at the same rate as non-hosting site editing fees.
2. For larger projects, the client will be billed at the end of each week for work completed that week (or on project completion whichever is sooner). This allows the completion of the project at the client's pace without delaying payment to 3001Web or its employees.
3. For work to continue to progress these weekly invoices must be paid on time.
4. Any internal signing-off processes within your company or business should not delay the payment of 3001Web invoices these are your business practices, not ours. Once a site design/editing invoice is created it becomes due immediately.
5. Paypal Payments. If your chosen payment method is Paypal it is your responsibility to make sure that payments reach us on time.
6. Direct Debit via GoCardless. If you have signed up with us for direct debit then your web design payments will be automatically requested either when the work is complete or after 7 days of work should the project run more than 7 days. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels.
7. Credit Card Payment Via Stripe.  If you have signed up with us for credit card payments via stripe web design payments will be charged as soon as the work is complete or at the end of each 7-day period for work completed that week for longer projects. It is your responsibility to make sure your bank account has adequate funds to cover payments to us. We will in no way be liable for any bank charges you may incur should your account not have sufficient funds available. Should you raise chargebacks against 3001web we reserve the right to recover such fees using legal channels.

Other Invoices

1. Should we provide you with an agreement to pay larger invoices in instalments all instalments should be paid on time and the total balance of that invoice must be paid by the due date. Our standard invoicing policies will apply to each invoice.

Ways To Pay

1. Credit Card via Stripe Payments. This can be used to pay any invoice. Your card will be charged immediately please bear in mind these payments can take 4 days to reach us.
2. Paypal can be used to pay any invoice. If you don't have an account with PayPal you can still use this method and just select to pay with your credit or debit card.
3. Direct Bank Transfer. UK clients only. Our bank details are listed on every invoice if you want to send us payment this way. Please use your site name and invoice number as the payment reference.
4. Existing clients can switch their chosen payment methods at any time just pop in a support ticket to billing and ask them to take care of it for you.

Other Billing Terms

1. 3001Web may from time to time employ freelance designers and programmers to work on your site, in these cases payments for site design, custom programming, or program installation must be paid in advance of any work commencing. Where possible 3001Web will make escrow-type payments to the third party to protect the client's funds until the work has been completed to their satisfaction, at which time the designer or programmer will be paid.
2. By completing and submitting an electronic order form on our site you are making an offer to purchase digital goods which, if accepted by us, is classed as a legally binding contract for services.
3. If we need to buy any premium plugin or programming from a third party to complete work on your site, you will be asked to pay for that plugin/programming in advance of it being purchased and installed on your site. This kind of work will be billed separately from other work.

All payments will be in UK Pounds Sterling.

Termination And Refunds

We shall be entitled to suspend the Services and/or terminate this Agreement If you:

1. Fail to pay any sums due to us as they fall due.
2. Break any of these terms and conditions.
3. Are a company and you go into liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors.
4. We reserve the right to suspend the Services and/or terminate this Agreement at any time, this, however, will never be done without notice.
5. Customers may cancel their accounts at any time. Hosting fees are charged on a prepaid basis. Refunds will only be offered to clients who are within their first 7 days of service under our guarantee. Refunds will only be given for the remaining days left on the hosting account. Once 7 days of service have passed for a new client no refunds can be offered.
6. Domain name registration fees, charges for additional data transfer, and charges for optional extras added to your account are not refundable under any circumstances.
7. Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
8. On termination of this Agreement or suspension of the services, we shall be entitled immediately to block access to your Web Site and to remove all related data located on our Servers.
9. In the event a client company ceases to trade all future hosting invoices will be cancelled without penalty, however outstanding invoices for work will still be due and the clients' account will not be fully closed until all outstanding invoices are paid in full. In the event that such invoices not be paid, they will be pursued via legal means.

Services included in hosting fees

1. Providing agreed web space and bandwidth.
2. Any repair or hardware replacement at the server level.
3. Security hardening and monitoring of the servers.
4. 24/7 monitoring of your site for connectivity. All sites hosted by 3001Web are continuously monitored by various outside services. If downtime occurs we will be informed and work to correct any issues.
5. Updates of WordPress core, plugins, and theme updates (for those on our managed hosting packages or using our updates service only). Note that major theme updates where changes will require significant editing time may still be charged even if you are on our managed hosting. This only applies to updates for existing installed plugins not installations of new plugins or plugins that need replacing due to lack of development from their creators.
6. Daily and monthly backup of your website for disaster recovery purposes.
7. General questions regarding your website.

Services Not included in hosting fees

All the following types of work will incur additional charges if carried out by 3001Web:

1. Repairs to any HTML page, PHP script, CGI script, or ASP script caused by incorrect editing or modification by the client, the client's employees, or any outside service employed by the client.
2. Upgrades or replacements of ANY script/program/plugin that are forced due to changes or security enhancements in server languages including PHP, ASP, and more. The only exception to this is clients who pay for our managed WordPress hosting accounts or our updates service in which case all updates to WordPress core, plugins, and simple theme updates are included. Major theme or core updates may carry additional fees.
3. The fixing of any errors on your website no matter what the cause. This includes any errors that may be caused by plugin or theme updates.
4. The restoration of any backup of your site to a previous version.
5. Editing of any HTML page, graphic, graphic, or source code requested by the client.
6. Research and sourcing plugins, programmers, or images for use or work on your site.
7. Installation of any program or script automated or otherwise.
8. Custom programming or modification to any script by our programmers.
9. Any edits to Cpanel options the client could have performed themselves including adding email addresses or password changes.
10. Any task that could have been performed by the client themselves.
11. Help with configuring mobile devices or third-party software to connect to our email servers. All the details you need to connect to your email accounts are provided free of charge, if you want us to troubleshoot or support third-party email programs or mobile devices that time will be charged at our usual rates.
12. Registering or renewing domain names on your behalf. The fee for this is included in the yearly price for renewal or registration.

For further detail please read our Support Terms Of Service

Please note we do not offer support for any scripts or programs purchased from or written by third parties. However, you may contact us to see if we can complete any repair, modification, or augmentation of the scripts you use.

We will quote you on this kind of work depending on the time involved. Please note that the fees you will pay for installation or modification are labour fees. If modifications or installations need to be redone again for any reason you will be billed again.