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Billing Terms Of Service
The Financial Boring Bits

Yes we know no one likes to talk about money but these are the financial rules of our business which you are agreeing to when you sign up for any of our services.

You need to be aware of these so that you know how we bill for our services.

Read Billing Terms Of Service ⇓

Billing Terms

Below you will find our terms of service specifically related to billing practices at 3001 web.

Web Hosting Payments

  1. All charges payable by you for hosting services will be at the price of the package you chose when signing up for your account. All hosting fees MUST be paid in advance of the service being provided.
  2. Pricing for hosting will remain at the current price for the package you chose at the time of opening your account. Prices will only increase should you decide to upgrade your package or we ask you to move to a larger account as your site grows and needs more resources. At that time you will start to pay the current fee for the upgraded account. Should you hold more than one hosting account with us each account is treated as a separate account. If you open new hosting accounts with us these are treated as separate accounts and you will need to pay the current fee for the package you choose.
  3. Should hosting rates increase for any particular package the new price will be applied only to any new hosting accounts opened using that package, existing hosting accounts on the package will not be affected by the price increase.
  4. WITHOUT EXCEPTION ALL hosting fees should be paid on or before their due date regardless of payment method. It is the clients' responsibility to ensure payments reach 3001 Web on time. Invoices for hosting are created and emailed 4 days prior to their due date. One day before the due date we will send you a reminder email that payment is due the next day.  If not paid we will send reminders on the following schedule:

    First overdue reminder 3 days after the due date
    Second overdue reminder 5 days after the due date
    Final overdue reminder 8 days after the due date


  5. If hosting invoices are not paid 10 days after their due date your hosting account will be suspended automatically by our billing system. Suspended accounts will be reactivated automatically on payment of the outstanding invoice. Please do not treat this as a grace period it is NOT. Invoices are due on their due date. These systems are in place just in case you forget to make payment. If you are constantly late paying invoices we may insist that you add a pre-paid balance to your account or switch to Direct Debit if you are a UK client.
  6. In the event a web hosting invoice remains unpaid 30 days after the due date, 3001 Web will immediately, and without further notice terminate the unpaid hosting account from our servers. This will include deletion of all files, databases, email and other data. Once data is deleted it can not be recovered.
  7. For your convenience we do offer account credit facilities to enable you to add pre-paid credit to your account with us. If you have account credit any invoices due will be automatically deducted from that credit. This can be useful if you are going away or would like to pay for a few months in advance so that you do not have to worry about invoices but do not want to set up Direct Debit.

Site Editing And Work Request Payments

  1. Site editing work performed by 3001 Web staff will be billed by the hour in 1 minute increments with a minimum charge of 10 minutes. You can see our current hourly editing rates on this page of our knowledge base. These fees become due immediately when tasks/edits are completed and invoiced by our staff.
  2. In the case of complex projects or edits that take more than 7 days you will be billed at the end of each 7 day period for work completed that week whether or not the project is complete. Please be clear we bill by the hour (In one minute increments) not by project.
  3. Any internal signing off processes within your company or business should not delay payment of 3001web invoices these are your business practices not ours. Once a site editing invoice is created it becomes due immediately.  If an invoice is not paid we will send reminder emails on the following schedule:

    First overdue reminder 3 days after the due date
    Second overdue reminder 5 days after the due date
    Final overdue reminder 8 days after the due date


  4. If site editing invoices are not paid 10 days after their due date your hosting account will be suspended automatically by our billing system. Suspended accounts will be reactivated automatically on payment of the outstanding invoice. Please do not treat this as a grace period it is NOT. Invoices are due on their due date. These systems are in place just in case you forget to make payment. If you are constantly late paying invoices we may insist that you add a pre-paid balance to your account or set up a Direct Debit.
  5. For your convenience we do offer account credit facilities to enable you to add pre-paid credit to your account with us. If you have account credit any invoices due will be automatically deducted from that credit. This can be useful if you are going away or would like to pay for a few months in advance so that you do not have to worry about invoices.

Web Design (new site)

  1. Web design work will require full payment up front based on the detailed quote we gave you. Any  work requested by the client that is not included in the original quote will be invoiced separately as a additional web editing service.
  2. Please note any invoices for work over and above our detailed quote are due on completion of the work/tasks not based on when the client considers the site is completed.

Other Invoices

  1. Should we provide you with an agreement to pay larger invoices in installments all installments should be paid on time and the total balance of that invoice must be paid by the due date. Our standard invoicing policies will apply to each invoice.

Ways To Pay

  1. Direct Debit via GoCardless. This is available to UK clients only and is our preferred payment method and the most popular among our UK clients. When you recieve your first invoice from us you simply click the button at the top of the invoice to set up your direct debit mandate. Payment is usually taken 3 to five days after setting up your mandate. You only have to do this once. Any future invoices from 3001 web can then be paid via your bank automatically. We will NEVER bill you without telling you first with exception of hosting invoices which are automatically taken each month or year according to the package you chose. We will NOT receive your bank details directly and you will be fully covered by the UK's Direct Debit guarantees. GoCardless are a large and well trusted company used by among others the UK Government.
  2. Paypal can be used to pay any invoice. If you don't have an account with PayPal you can still use this method and just select to pay with your credit or debit card.
  3. Direct Bank Transfer. UK clients only. Our bank details are listed on every invoice if you want to send us payment this way. Please use your site name and the invoice number as the payment reference.

Other Billing Terms

  1. 3001 web may from time to time employ freelance designers and programmers to work on your site, in these cases payments for site design, custom programming or program installation must be paid in advance of any work commencing. Where possible 3001 Web will make escrow type payments to the third party to protect the clients' funds until the work has been completed to their satisfaction, at which time the designer or programmer will be paid.
  2. By completing and submitting any electronic order form on our site you are making an offer to purchase digital goods which, if accepted by us, is classed as a legally binding contract for services.
  3. If we need to buy any premium plugin or programming from a third party to complete work on your site, you will be asked to pay for that plugin/programming in advance of it being purchased and installed to your site. This kind of work will be billed separately from other work.

All payments will be in UK Pounds Sterling.

Termination And Refunds

We shall be entitled to suspend the Services and/or terminate this Agreement If you:

  1. Fail to pay any sums due to us as they fall due.
  2. Break any of these terms and conditions.
  3. Are a company and you go into liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors.
  4. We reserve the right to suspend the Services and/or terminate this Agreement at any time, this, however, will never be done without notice.
  5. Customers may cancel their account at any time. Hosting fees are charged on a prepaid basis. Refunds will only be offered to clients who are within their first 7 days service under our guarantee or clients who pay yearly for hosting or have a credit balance with us at the time of the hosting being cancelled. Refunds will only be given for remaining days left on the hosting account.
  6. Domain name registration fees, charges for additional data transfer and charges for optional extras added to your account are not refundable under any circumstances.
  7. Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
  8. On termination of this Agreement or suspension of the services, we shall be entitled immediately to block access to your Web Site and to remove all related data located on our Servers.
  9. In the event a client company ceases to trade all future hosting invoices will be cancelled without penalty, however outstanding invoices for work will still be due and the clients' account will not be fully closed until all outstanding invoices are paid in full. In the event that such invoices not be paid, they will be passed to a debt collection agency local to the clients' registered business address.

Services included in hosting fees

  1. Providing of agreed web space and bandwidth.
  2. Any repair or hardware replacement at the server level.
  3. Security hardening and monitoring of the servers.
  4. Assistance with providing your clients with GDPR data requests where you are having difficulty.
  5. 24/7 monitoring of your site for connectivity. All sites hosted by 3001 Web are continuously monitored by various outside services. If downtime occurs we will be informed and work to correct any issues.
  6. Updates of WordPress core, plugins and theme updates (for those on our managed hosting packages only). Note that major theme updates where changes will require significant editing time may still be charged even if you are on our managed hosting. This only applies to updates for existing installed plugins not installations of new plugins or plugins that need replacing due to lack of development from their creators.
  7. Daily backup of your website for disaster recovery purposes.
  8. General questions or advice on your web business.

Services Not included in hosting fees

All the following types of work will incur additional charges if carried out by 3001web:

  1. Repairs to any HTML page, PHP script, CGI script, asp script caused by incorrect editing or modification by the client, the clients' employees or any outside service employed by the client.
  2. Upgrades or replacements of ANY script/program/plugin that are forced due to changes or security enhancements in server languages including PHP, ASP and more. The only exception to this is clients' who pay for our managed WordPress hosting accounts in which case all updates to WordPress core, plugins and simple theme updates are included. Major theme or core updates may carry additional fees.
  3. Editing of any HTML page, graphic, graphic, or source code requested by the client.
  4. Research and sourcing of plugins, programmers or images for use on your site.
  5. Installation of any program or script automated or otherwise.
  6. Custom programming or modification to any script by our programmers.
  7. Any edits to Cpanel options the client could have performed themselves including adding of email addresses or password changes.
  8. Any task that could have been performed by the client themselves.

For further detail please read our Support Terms Of Service

Please note we do not offer support for any scripts or programs purchased from or written by third parties. However, you may contact us to see if we can complete any repair, modification or augmentation of the scripts you use.

We will quote you on this kind of work depending on the time involved. Please note that the fees you will pay for installation or modification are labour fees. If modifications or installations need to be redone again for any reason you will be billed again.

These billing terms of service are subject to change at any time by 3001 Web. You will be notified by email of any changes.

Privacy, DPA And GDPR

To contact our Data Protection Officer please put in a support ticket here. Be sure to select the data protection department after you log in.

We Care About Your Data

We are registered with the ICO
Registration number: ZA316914

Secure Site

ALL pages on 3001 web are encrypted to protect your privacy. Our site is secured by Let's Encrypt 256 bit encryption.

Payment Methods

Payment Methods 3001web
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