Client Support
Getting you help as fast as we can.
There are several ways you can get in touch with us for support.
We highly recommend you try these suggestions in the order below. After many years working with our clients we have found this is the fastest way to get you the support you need.
See Support Methods ⇓
Search Knowledge Base
Over 75% of questions we get asked are already answered in our Knowledge Base which is updated regularly with answers on most aspects of running your site and using our service.
You will also find video tutorials within the answers to guide you through many different tasks.
You can either browse answers by category or use the search box to see if your answer is there. Checking the knowledge base first can often give you an immediate answer to your question.
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Submit A Support Ticket
This is the most effective way to contact us. When you submit a support ticket ALL our support staff are notified so that the first available member of our team can answer you. This is much better than waiting for a single person to reply via email.
You simply open a ticket with your question or request and we will answer you in no time. You will be sent an email with a link back to the ticket when we respond.
Unlike emails support tickets do not get lost in transit or deleted by accident. They are also retained for a whole year so you will be able to refer back to your question and our answer.
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Call us By Phone
Please note that this is for detailed questions or enquiries and should not be used in place of a support ticket for simple questions or work requests. You can call us during office hours on the following numbers:
UK : 01472 313120 Mob: 07804 239004
US : (707) 736-6200
Emergency Phone Number
PLEASE NOTE THAT THIS IS FOR EMERGENCIES ONLY SUCH AS YOUR SITE BEING DOWN.
If you think your site is down before you call CLICK HERE to visit a site that will check to see if your site is down, quite often local internet problems can stop you seeing your site please be sure your site is really down before you call.
If your site IS down then you can call 24/7 on UK: 07804 239004
Live Chat
If you want to ask a quick question or need to be talked through something you can contact us by live chat. You will see the live chat at the bottom right of this page.
Please note that chats are NOT stored so if you want us to complete work for you and we have not organized a live support session with you then you should submit a support ticket instead.
We Care About Your Data
Privacy, DPA And GDPR
To contact our Data Protection Officer please put in a support ticket here. Be sure to select the data protection department on the form on the next page.
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