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How do I set up my email programme to check my email?

How do I set up my email programme to check my email?

This largely depends on the email client (programme) you use to check your emails. You should check the help documentation for the programme you use to help with this.

Whatever programme you use we recommend you always do a manual setup, auto setups can insert the wrong information which will make email checks fail and could result in our server firewall blocking you for too many failed login attempts.

All email clients tend to ask for the same settings. Below are settings for our servers if you are unsure which server you are on put in a support ticket and ask us. Then come back here when let you know.

London Cloud 1

Email settings are as follows

Incoming/Outgoing mail server: mail.YOURDOMAINNAME.com
Username: your FULL email address
Password: your password

Incoming Port: 993 (IMAP over SSL accept all certs)
Outgoing Port: 465 (SSL accept all certs)

The server requires authorisation, YES using username and password.

 

US Cloud 1

Incoming/Outgoing mail server: mail.YOURDOMAINNAME.com
Username: your FULL email address
Password: your password

Incoming Port: 993 (IMAP over STARTTLS. Authentication via Password)
Outgoing Port: 465 (SMTP over SSL/TLS. Authentication via Password)

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