Before you can access your site via FTP you need to give the program information such as user names passwords and the FTP address of your site.
Below we will walk you through setting up FileZilla ( the program we recommend) to access your site. If you have a different FTP program the settings will still be similar you will just need to follow your software’s setup wizard or instructions.
If you have not yet downloaded FileZilla you can do so here
Below is a video to show you how to set up the programme.