LIMITS OF LIABILITY FOR WEB HOSTING SERVICES
We shall endeavour to make available to you at all times the Server and the Services, but we shall not, in any event, be liable for interruptions of Service or downtime of the Server. 3001Web or its staff will not be responsible for any damages real or perceived that your business may suffer. We make no warranties of any kind, expressed or implied for the hosting services we provide. We disclaim any warranty merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by 3001Web and its employees.

The service may become unavailable for any of the following reasons:

Essential Scheduled Maintenance.
We will inform you of this in advance by email and where possible schedule such work outside business hours in the country where the server is located.

Emergency Maintenance
In this case, we may not be able to provide any notice but any work will be carried out as quickly as possible.

Network Errors
These may be local to our data centres or to your own neighbourhood or any number of points in between. We have absolutely no control over these kinds of issues.

Hardware Failure
In the event of hardware failure, we will work to rectify any issues and replace faulty hardware as quickly as possible.

Data Breach
Should our servers ever be breached we may need to suspend service while we investigate a breach and re-secure the server.

Security Lockouts
It is possible that some actions may trigger our security protocols preventing IP addresses or individuals from accessing our services. In these instances please contact us by email or telephone for support.

Please be aware that servers need regular maintenance to keep running smoothly. It is always our aim at 3001Web to keep our servers as healthy and secure as they can be while minimising any disruption as far as possible.

3001Web will not be liable to you or any third party for damages, real or perceived for but not limited to; data loss, losses in profits, losses in advertising spend, lost savings, or other incidental, consequential, or special damages, as a result of our servers not being available due to planned maintenance, emergency maintenance, hardware or network failures or any other interruption to the service.

The maximum compensation we would ever offer to you, at our discretion, will not exceed a daily pro-rata hosting refund covering the period the service is unavailable. This will not be applicable in the event you trigger a firewall on our servers when trying to access your site or our server security blocks what it considers to be suspicious or potentially dangerous traffic.

LIMITS OF LIABILITY For Site Editing Or Design Services

On completion of ANY design/editing work on your site, we will always ask you to thoroughly check ALL the content and ALL the functionality of your website for errors. This includes how any third-party services like Ad networks or stats trackers may interact with your site. You should not assume that 3001Web or its staff are aware of all your business practices or all of the functionality of your site. It is also impossible for us to know about or keep track of all the third-party services you may use and how they interact with your site.

Please be aware that we WILL retain a temporary copy of the original website/page so that we may establish if a reported error was caused by our work or was evident on the original version of the site.

If you find an error in our work, of course, we will do our very best to correct it. If the error is caused by a third-party plugin or service we will endeavour to communicate with that third party to find a solution for you when our time allows. That said we can accept no liability for the compatibility or suitability of third-party services, plugins, code, themes, or services that may interact with your website and we may refer you directly to said third parties for a resolution in the case of errors.

While professional best efforts are always maintained 3001 Web can not guarantee that our work will be error-free, mistakes can happen. We can promise to correct any errors caused by our work as soon as is reasonably practical if and when you make us aware of such errors after checking your site on completion of the work. Any errors should be reported within 3 days for correction. This only covers errors caused by 3001Web or its staff, any errors caused by you or any third party hired by you may incur fees to repair.

We can not guarantee the longevity of any work we perform on your site as this can be affected by changes in third-party systems or the constantly changing coding of various computing languages. Things change quickly on the internet and work may need re-doing in the future due to changes in themes, plugins, programming languages, or web standards, such work would be classed as a new job and will be billable.

Should our staff perform edits to your site by your request, once those edits have been completed 3001Web will not be liable to you or any third party for damages, real or perceived for but not limited to; losses in profits, losses in advertising spend, lost savings or other incidental, consequential or special damages, as a result of the work even if you have advised us of them. The maximum compensation we would ever offer to you at our discretion will not exceed the fees paid by you for the job/work in question.

LIMITS OF LIABILITY For WordPress Update Services

This applies to hosting clients on 3001Web managed hosting or external clients who pay for our WordPress updates and maintenance service. We check all sites using these services daily for any available updates to WordPress core or any themes and plugins the client may use via our automated maintenance systems. If updates are available they are run in the same way they would be had the client clicked update from their WordPress admin area.

In the event that an error in an update occurs that causes a website or any particular functionality to break, whether that issue is caused by the automation process or errors in coding from a third-party plugin or theme updates 3001Web or its employees will not be liable to you or any third-party for damages, real or perceived for but not limited to; email data loss, lost orders, losses in potential profits, losses in advertising spend, lost savings or other incidental, consequential or special damages, as a result of the faulty update. You may of course contact us to fix your website but this will be billed at our usual rates.

Use of our Email Servers

We make no representation and give no warranty as to the accuracy or quality of the information received or sent by any person via the 3001Web email Server and we shall have no liability for any loss or damage to any data stored on the Server whatever the cause of the loss or damage may be.

Our email service is provided as a free service to complement your hosting account with us. It is provided on an "As is" basis. If your business is email-critical you should have us set up professional email on a server specifically designed for that purpose independent of your website hosting. Professional email hosting is very reasonably priced and the benefits far outweigh the costs. Backing up your email data is your responsibility, not ours.

3001Web will not be liable to you or any third party for damages, real or perceived for but not limited to; email data loss, lost orders, losses in potential profits, losses in advertising spend, lost savings, or other incidental, consequential or special damages, as a result of using our email servers.

Domain Registration Or Renewal

Our domain registration/renewal service is provided as an extra service to complement your hosting account with us. We do charge a small fee for this service which is added to the cost of the yearly renewals. This covers our staff manually renewing your domain on your behalf.

ALL domain renewals MUST be paid for in advance. We will not renew or register any domain unless we have received a cleared payment. It is your responsibility to make sure payment reaches us at least 7 days before your domain expires. Once registered/renewed domains payments are non-refundable. Domain registrars do not offer refunds therefore neither can 3001Web.

3001Web will not be liable to you or any third party for damages, real or perceived for but not limited to; loss of domain name, email data loss, lost orders, losses in profits, losses in advertising spend, lost savings or other incidental, consequential or special damages, as a result of using our domain registration service.

Functionality Of Your Website

3001Web or its employees are not responsible for making sure every function of your website is working correctly at all times. It is YOUR responsibility as the site owner to monitor and regularly check any and all of the functionality of your website.

The nature of WordPress websites means your site programming will be updated regularly by many different parties who author, the core programming, plugins, and themes that power your site. In the case of managed hosting it is our responsibility to install updates from these third parties when they are made available to us, it is not our responsibility to check the programming is still functioning after the update.

Be aware that at all times you are responsible for the monitoring of the functionality of your own site. We do offer services to repair any broken functionality only if and when you inform us of errors and where our time allows.