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When someone uses a form on your website, typically two emails could be sent depending on your choices:
1. A notification email sent to you to let you know that a visitor has used the form on your site and their input
2. A confirmation email sent to the visitor who filled out the form.
In order for your site to send those notifications, your site needs to be able to connect to an email account to actually send them.
The fact you are on this page means you use Google to host your business email. This makes things considerably more complicated, as Google does not make it easy to connect your site to their email servers.
This worked with my old host!
If you have just moved to us from a cheaper web host and your site has no SMTP set up, it probably means your old host was using something called PHP mail. We do not offer that at 3001Web, as it is insecure and open to abuse. Not only this, by using PHP mail there is a good chance the emails your site sends out will be blocked by other servers or end up in spam folders. This could damage your mail sending reputation, which is not good for your business.
Three options to get this done correctly for you:
OPTION 1 DO IT YOURSELF
(Cost £30 Per Year)
The first thing you will need to do is install is a reliable plugin to facilitate all this communication between your site and Google. This is called an SMTP plugin. While there are free plugins out there, they are not always the most reliable. The plugin we recommend for Google email accounts is WP SMTP which is a premium plugin that will normally cost you $49 per year should you buy it direct from the author. We can provide that to you for £30 per year (this will save you about £7 per year) for as long as you are hosting with 3001Web.
You can submit a support ticket to have us install this for you.
Once that plugin is installed, you need to follow the steps in the video below.
Recommended: Make the video full screen by clicking this icon at the bottom right of the video player
OPTION 2 WE DO IT FOR YOU
(Cost £30 Per Year + Approx £20 set up fee)
If this is too complicated for you, we can do it for you at our usual by the minute site editing rates. Please note, if we do this for you, you need to book an appointment with us, and make yourself available for at least an hour so that we can communicate with you real time as we perform certain authentication tasks. Before we start, you should make sure you have access to the Google cloud console for your account.
OPTION 3 EASIER, CHEAPER, AND QUICKER
(Cost £25 Per Year + One time £10 set up fee)
As an alternative, some clients prefer to just buy a separate .email domain name that we can use to send out website emails. For example, if your site is called fredswidgets.com we can secure a separate domain fredswidgets.email which we can then configure to send the form notification emails from your site. This will be reserved ONLY for sending emails from your forms it will not be used for regular email, that will remain the same as it is now within your Google set up.
Costs here would be £25 per year for the extra .email domain name and £10 one time fee to set it up for you. We can also use an alternative free SMTP plugin saving you the £30 per year for the WP SMTP plugin.
This option is much quicker and much less hassle. Bear in mind, with the first option, Google can change their authentication methods at any time, and we would be starting all over again with connections and configurations.
You can either follow the video tutorial above or submit a support ticket to have us set this up for you.